Our simple and easy online return policy

Not satisfied with your online purchase? No problem! Your satisfaction is our priority!

Here are the steps to obtain a refund:
 

1. Pack the jewellery in a tight and secure manner with the copy of your invoice to the address below:
    
   Doucet Latendresse Jewellers / Internet Services
   9250 rue Meilleur suite 201
   Montréal, QC
   H2N 2A5
    
2. Please indicate the reason for the refund on the copy of your invoice
    
3. The item (s) must be in their original condition and cannot be worn
    
4. No refunds will be given on any additional charges for ring sizing. No refunds for any items that have been engraved
    
5. There are no refunds for delivery and return shipping fees. *If you would like to avoid return shipping fees, simply select to visit one of our locations with a copy of the invoice and the item (s) in its original packaging. Kindly request to have your item (s) shipped to our head office free of charge. Please note that we do not issue refunds in-store. However, you may request a store credit or exchange in store as an option.
6. All within 30 days from the date of shipment of your order.

Once the item (s) is received and properly inspected at our main office, you will receive a confirmation for a refund via email (please remember to check your junk mail if necessary) *Please expect a delay of approximately 7 to 10 business days from your credit card provider (with the exception of Pay Pal) for your refund to appear on your credit card statement.

Do you have any other questions pertaining to your refund? If so, simply send us an email at service.internet@doucetlatendresse.com and we will be glad to help you!

Thank you once again for shopping at www.doucetlatendresse.com

Customer Service

Doucet Latendresse