Not satisfied with your online purchase? No problem! Your satisfaction is our priority!
- Here are the steps to obtain a refund or an exchange (for the same item):
* You are entitled to a refund or exchange up to 20 days after you have received your online order.
- Please indicate the reason for the refund or exchange: *The item must be returned in its original condition with a copy of the invoice.
- Return: “I would like a reimbursement for my purchase”
- Exchange: “The item I received is defective; I wish to replace it with a new one”
- Ring sizing: “I would like to resize the ring to a size _____”
2- Please choose one of the following options to return your purchase:
- Pack the jewellery in a tight and secure manner with a copy of your invoice to the address below (Cost incurred by the Customer):
Doucet Latendresse Jewellers / Internet Services
9250 rue Meilleur suite 201
Montréal, QC H2N 2A5
- Return your purchase to one of our stores with a copy of your receipt. (Free of Charge)
*Please note that we do not issue refunds in-store. The store will ship your purchase to our head office to be refunded. However, you may request store credit or an exchange in-store.
- Please note the following before completing your return:
- No refunds will be given on any additional charges for modifications such as ring sizing and engraving.
- Shipping fees associated with the delivery and return of your purchase is non-refundable.
- Please expect a delay of approximately 7-10 business days from your credit card provider for your refund to appear on your credit card statement.
Do you have any other questions pertaining to your refund? If so, simply send us an email at [email protected] and we will be glad to help you!
Thank you once again for shopping at www.doucetlatendresse.com